Can I try out the softwares?
Yes! All softwares can be downloaded with a 30-day trial period.

How can I obtain a licence?
You can obtain a licence by contacting customer service at the contact details on the website.

What happens if I lose my licence?
If you lose your licence, you can contact customer support for assistance in recovering it.

How can I update my software?
Software updates occur fully automatically each time the software is started.

Can I transfer my licence to another device?
Yes, your licence can be transferred to another device by following the instructions in the ‘Licence Management’ section of the software.

What should I do if I see an error message during installation?
Check that your system meets the minimum requirements and try again. If the problem persists, please contact technical support.

How can I deactivate a licence?
You can deactivate your licence by logging into your account and selecting ‘Deactivate licence’ in the settings.

Where can I find my licence?
Inside the main software folder you will find the file License.txt, please save your licence in a safe place.

What payment methods are accepted for purchasing licences?
We accept payment by credit card and bank transfer.

Do you also offer support for muonline servers?
Yes, our support, if required, can support the client from server opening to configuration of the database, server and website.

Which files are the muonline softwares based on?
The softwares are based on Louis emulator files, but can be customised on request by adapting them to the files of other developers.

Does the launcher have file download limits or slowdowns?
No limits. The download speed depends on the server and the client.

Where can I find guides for software?
Within each software there is a dedicated guides section.